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What’s New At Weiskamp

September 25, 2020
It isn’t easy being the Community Print Shop when you can’t be immersed in the community you love! However, we are still doing our best to provide the quality product and service you have come to expect.
If you’ve been in touch lately, you may have noticed some changes around Weiskamp Screen Printing.  Most of our staff have returned now and are hard at work providing the best product and service they can. However, some of our office hours and procedures have had to change.

 

New Hours

Our Customer Service Team has seen the biggest change.  Our new office hours are Monday – Friday between 10am and 2pm.  They are working both in the office and remotely.  We have new dedicated phone lines to be able to answer your calls more efficiently. We are also offering Virtual Customer Service through Zoom if you’re missing face-to-face service.

The Art Team is now all remote!  Since most of the artwork we create and receive is digital, this has been a smooth transition.  If you have questions about your art, they are very responsive via email!

The Production Team is working longer days to keep up with our standard turn-around times.  5-7 business days for Screen Printing and 7-10 business days for Embroidery.

We hope that soon we’ll be able to restore our previous office hours.  Please let us know if you need service outside of our normal operating time. We’ll be happy to coordinate that with you!

New Phone System

Our new phone system has been set-up to help us help you more efficiently!  After you dial in you will reach a recording with our current office hours and extensions.

Dial Ext. 1 for Miranda or if you have a new order to place

Dial Ext. 2 for Ellie, to check an order status or for curbside pickup

Dial Ext. 3 for Lindsey or if you have questions about an online store or online order

Zero will take you to the first available person if you have other inquiries.

Updated Procedures

 

Customer Provided Items

In order to protect our receiving and production staff, all incoming items will go into a 72 hour quarantine.  In some instances this may extend the production time to 7-10 business days.  Please remove all packaging and tags ahead of time.

When you arrive with your items, place everything in the provided bin and fill out a small form.  Then someone from customer service will be in touch with an invoice.

All garments will go through the dryers before being placed in line for production.

We are currently not accepting any Customer Provided Masks for printing.

Sample Garments

In general, our sample policy has not changed too much.  All samples will be ordered in as needed and must be paid for in advance.  Any items you do not want to keep or use in your order must be returned within one week.  Then we can issue a refund or credit your order.  The items that you’d like to use in your order will be in a 72 hour quarantine before production.

We are now offering a sample pack of masks for anyone interested in having custom masks printed.  These have a variety of popular styles to try and are only $30.00.  Additional styles may also be available to sampling upon request.  All mask samples are non-returnable and non-refundable.

Health & Safety

The health and safety of our employees and customers is very important to us.  We have taken some precautionary steps to minimize contact and potential spread of any germs.  Our Art Team is working remotely.  Customer Service is set up to work remotely as needed.  Most days there are just two of us in the office space at a time.  Our embroidery and heat press production takes place before hours or on the weekends.  There are three printers in the back at a time.  Shipping, receiving and most deliveries happen before or after hours.  We don’t get to see each other as often as we’d like, but knowing we are keeping each other and our families safe and healthy by staying distant makes it worth it.

For those working on site, we are sure to wash our hands, wear masks as we move around the building and are keeping our personal work spaces clean and tidy. (as artists, tidy for us is still messy for most, but we’re pretty proud of the improvement)  We’ve set up a temperature check station for anyone coming into the building. There are sanitizers and wipes placed strategically throughout the building.  Our employees have agreed to get tested for COVID-19 periodically just to make sure we aren’t symptom-free carriers.

The hardest part has been the decision to provide our Customer Service outside of the office.  This means less face time with our customers and slightly longer response times to our emails.  We aren’t thrilled about it, but we have a small amount of space available in the office so it is a necessary precaution.

We are happy to meet you outside to discuss your order! As the weather gets colder we will have a space set-up in the shop where we can socially distance.  Anyone who needs to come into the building will be asked to temperature check themselves, fill out a contact tracing form and wear a mask at all times.

In order to help with response times, we are excited to be offering a Zoom chat option for our Customer Services reps & we now have dedicated phone lines so you can call in and get directly to the person you need.  To request a Zoom chat, please fill out the Contact Form and we will be in touch!

Contactless Service

We are now set-up to offer completely contactless service when desired.  We can process your orders and create your designs from the office or from home.  Our production team is working safely.  Curb-side pick-up and drop-off procedures are working.  And as always, we offer free local deliver and free shipping on orders over $100.

 

We look forward to a time when we can get back out in the community and welcome you back into the office.  Until then, stay healthy, stay safe and stay in touch!