We’ve compiled a list of our most commonly asked questions. If you don’t see the answer to your question here, please contact us here.

ORDERING ⌄


Q: How is pricing determined?

A: Our pricing is based on the garments you choose, how many colors and locations of screen printing you get, and the quantity you order.

Pricing is largely determined by the artwork and all garments with the same design are treated as the same order. This means the design must remain the same size and number of colors. We have price breaks at 5, 10, 15, 25, 50, 75, 100, 150, 225, 350, 500, 1000, 2000 so the higher the price break you reach, the more affordable the shirts get.

If you are looking to cut the price of your shirt, you might consider increasing the number of shirts to hit the next price break, cutting down the number of colors or locations, or picking a less expensive garment.

 

Q: How can I get a quote?

A: You can always Request a Custom Quote or you’re welcome give us a call at (217) 398-8428 if you have further questions.

 

Q: Do you have a minimum order?

A: The minimum for screen printing order is 5 garments.  There is no minimum for embroidery or heat press vinyl and Direct to Garment printing. We normally recommend heat press vinyl or Direct to Garment printing for orders less than 5 garments, as these are more cost friendly for small orders.  Please contact us directly about small orders.

 

Q: What is your turnaround time?

A: For screen printing, our standard turnaround time is 7-11 business days. Please be aware that this timeline begins after a complete order has been submitted and a deposit is paid.

For embroidery, the standard turnaround is 10-15 business days.

 

Q: How will my order be shipped?

A: Most orders that go through our shop are customer pickup orders. We also offer free local delivery and UPS Ground shipping to one location.

 

Q: When do I pay, and what methods of payment do you accept?

A: We ask for either full payment or a minimum of 50% down when you place your order with the remaining balance due at pickup. You’re welcome to pay online through our Paypal portal.  In our store, we accept cash, checks, credit cards, and POs from organizations. If you want to call your payment in, we gladly accept credit card numbers over the phone.

 

Q: What is your reorder policy?

A: We allow one reorder at your original price if you place it within two weeks of the pick-up date with your initial order. After that time period, or after that one reorder, your price goes back to being based on our regular quantity price breaks. All artwork is usually kept on file for up to 10 years for any future reorders.

Q: Can I add shirts or change some sizes once my order has been placed?

A: Yes, we can add shirts up until a day or two before the order is set to print, depending on where the garments ship from. If you need to change your order, please contact us right away.

 

Q: Can I bring my own garments in?

A: Yes, we can screen print, embroider and heat press on customer-provided garments. Please contact us for pricing on your customer provided items.

 

Q: What if I cancel my order?

If we have already ordered your garments, you will be responsible for a 15% restocking fee, as we have to pay to return them.

If we have already completed your artwork, you would be responsible for a $25 art fee to compensate our designers for their time.

ART ⌄


Q: What kind of artwork should I send over with my order?

A: In almost every case, vector art is the best to send us. File extensions that support vector art include .ai, .eps, .svg and .pdf.

We are able to work with most anything, though, even hand-drawn sketches. There may be art fees at $25/hour associated with converting artwork into usable files depending on the project. Most orders do not require an art fee, so we only suggest additional art time when needed to achieve a higher quality, clear and crisp print based on the files provided.

 

Q: Is there a fee for you to create a design for me?

A: If you are placing an order of 5 or more garments, an hour of our artists’ time is included in your price. This will be adequate for most designs. Some designs may require more time, and would require an additional art fee of $25-$50.

 

Q: Can I see my design before I place an order?

A:  If you would like to see a design before placing an order, we charge a $25 mockup fee, you can think of this as a deposit toward your order. When you place your order, that $25 is applied to your order’s balance. If you end up not going through with an order, we do keep the $25 to compensate our designers for their time.

 

Q: What if I don’t want a mockup? Will I see a proof before you print?

A: Once you place an order and pay a deposit, we begin working on your artwork. We always send a proof, you are able to make any changes you’d like, and we do not print without your full approval.

 

Q: Can you print me a sample shirt?

A: Generally we do not print individual sample shirts, unless the order is extremely large or complicated. We always send a digital proof, though.

In the cases where we do print a sample, we will set up the order, print one test shirt and have the customer come to the shop to approve it. Production is at a standstill while we wait for approval, so the customer must be “on call.” If changes need to be made at that point, there may be additional costs.

 

Q: Can I get the same design printed on different color shirts?

A: Yes, as long as your design stays the same color, size and location, there are no additional fees to change the colors of the garments. We can print up to 4 different color products. There is a limit on color variations in order to keep ordering and organizing reasonably manageable and efficient, especially since stock availability varies by color and size per garment. We also highly recommend keeping the range of colors either in darks or lights so that your design color profile will print and show up well on each color way.

 

Q: Can I get the same design in different ink colors on my garments?

A: Yes. If you choose to mix and match light and dark colored tees, we can change the ink color(s) of the design. There is a $10 ink change fee per screen and each time we change the ink.

 

Q: Can I get the same design printed on different kinds or sizes of garments, like hoodies and t-shirts, or Youth and Adult?

A: Yes, as long as the setup is the same for us, there is no extra charge for this. Pants and shirts would be different setups, but a Front and Back of a shirt would most likely be the same.

Something to keep in mind is that we are only set up to print one size of the artwork, so for Youth and Adult shirts, we would have to print a size of the design that fits on all garments. You can make different sizes of the art for Youth and Adult, but you would be charged $35 per screen for the extra setup. This may also apply to pocket hoodies.

PRODUCTION ⌄


Q: What is the maximum print size for a t-shirt?

A: The maximum size for art is 12.5 x 14.5”.

Q: How closely can you match your ink to the color that I want?

A: We can happily provide you with a color card that shows our standard ink colors. In most cases you will probably find a color that is close to what you have in mind. In the event that our standard colors do not come close enough, we can do a simulation of over 1000 PMS (Pantone Matching System) colors. Custom-mixed Pantone colors are $25 each.

 

Q: Can you do 4-color (CMYK) process printing?

A: Yes, we can! If you are considering a 4-color process design, please contact us to discuss your specs.

 

Q: I want my print to be really soft and in color. Do you offer water-based inks?

A: No. However we do offer plastisol inks that can be laid down lightly or custom mixed for softer looking prints on a case by case basis. We currently don’t offer water-based inks.

 

Q: Can you print over a zipper?

A: No. Since a screen can’t lay down flat over seams or zippers the ink would either smear or print lines would jump over the raised edges. Our standard print locations include full front, left crest, full back, high back or sleeves where seams don’t tend to be an issue.

Q: Can I get screen printing and embroidery on the same garment?

A: Yes, though the turnaround time would be 15 business days instead.

 

Q: Do you have environmentally-friendly options for inks and t-shirts?

A: Many of the inks we use are phthalate-free and meet common standards of safety. We specialize in plastisol inks, but if you have a large order with a preference for water-based inks, we can discuss ordering in custom inks.

As for t-shirts, we have a variety of products that use organic and/or recycled materials. For more information, please contact us.

PRODUCTS ⌄


Q: Where can I see a sizing chart for my garment?

A: If you know the garment style name or number, you can find the size specs for your garment on google or just directly asking us to share the info with you through email@weiskamp.com. You can also pull up information on any garment directly by visiting and searching on our main suppliers’ sites: SSActivewear, Sanmar, and Alphabroder.

 

Q: Do you offer Youth / Infant / Big & Tall sizes?

A: Many products are available in a wide range of sizes, but usually in a more limited color palette for the specialty sizes.

Keep in mind that smaller size shirts may require that your art be reduced to fit across all sizes in your order. You may also choose to have a Youth-sized and an Adult-sized version of your artwork, but this would incur additional setup fees of $40 per screen made. For example in a 4 color print, front only, this would cost an additional $160.

 

Q: Do you have samples of shirts available?

A: Yes! We have a wide variety of t-shirts, polo shirts, and sweatshirts in the shop for customers to view. Samples are free of charge if they stay in our store.  If you need to bring the blank samples with you, you can prepay for them and always return them within 1 week for a full refund, or to be used in your order.

 

Q: Can we see fabric swatches of the garments we are interested in?

A: Yes, we have most swatches available to view in our shop.

 

Q: What is the difference between 50/50 and 100% cotton fabrics?

A: Generally 50/50 fabrics are lighter in weight. They also tend to wrinkle less and to be somewhat more dye-fast. The polyester is also a stronger yarn and produces a more durable fabric. The 100% cotton fabrics are normally used in the heavier or mid-weights and are softer. Both fabrics will undergo some shrinkage when washed.

 

Q: How much shrinkage can I expect?

A: All of the garments that we recommend are quality brands manufactured to keep shrinkage to a minimum. However, you should plan on some shrinkage during the first few times through the laundry. Typically, garments will shrink approximately 5% across the shoulders and 7% in the length. For a Large or XL garment, this is about 1-1.25 inches in width and 1.5-2 inches in the overall length.

 

Q: Can you get different brands than the ones shown?

A: Let us know what you are looking for and we’ll do our best. Manufacturers such as Bella Canvas, District and Port & Company produce a variety of T-shirts and fleece wear. There are also many brands and styles of sport shirts available.

 

Q: How long will the design stay on the shirt?

A: The printing will last the useful life of the shirt. What we mean by that is the design will show wear and fading at about the same rate as the garment. Normally this means a life span of several years.

 

EMBROIDERY ⌄


Q: How is pricing determined?

A: Our pricing is based mostly on which kind of garments you choose, the quantity you order, and the size of your design. There is a one-time setup charge of $35 to digitize your logo if you have not embroidered with us before.

 

Q: How can I get a quote?

A: Please contact us directly for a quote or send us one on our quote page.

 

Q: Do you have a minimum order?

A: Nope! We will gladly embroider small orders, although our price breaks begin at 5 and continue to 10, 15, 25 and up.

 

Q: What is your turnaround time?

A: Turnaround time for embroidery is 15 business days, especially if your logo is new to us.

 

Q: I need my order faster than that. Do you have rush options available?

A: This would have to be determined on a case-by-case basis, we are sometimes able to accommodate rush orders depending on our production schedule.

 

Q: Can I bring my own garments in?

A: Yes, we can embroider customer-provided apparel, although it’s most cost effective to order garments and printing or embroidery services altogether with us since we provide various price breaks through our garment suppliers.

 

Q: What kind of artwork should I send over with my order?

A: Vector art is the best kind of art to send us. File extensions that support vector art include .ai, .eps, .svg and .pdf. We are able to work with most anything, though, even hand-drawn sketches. There may be an hourly art fee of $25/hour associated with converting artwork into usable files.

 

Q: Can I get the same design in different thread colors on my garments?

A: There is no charge to change thread colors for embroidery.

 

Q: Can I get screen printing and embroidery on the same garment?

A: Yes, though the turnaround time would be around 15 business days instead.

HEATPRESS ⌄


Q: How is pricing determined?

A: Pricing for vinyl is based on how much of the material we use and how difficult or time-consuming the design is to create and weed.

Q: How can I get a quote?

A: Please contact us directly for a quote from our contact page.

Q: Do you have a minimum order?

A: No, in fact vinyl is perfect for small, simple orders, as it is much more cost effective.

Q: What is your turnaround time?

A: Heat press jobs are scheduled in our 7-11 business day timeframe.

Q: Will I see a proof before my shirt is made?

A: Yes! We always email a proof, and do not proceed without your approval.

Q: Do you put names and numbers on shirts?

A: Yes! Standard names use pre-cut block lettering and numbers are 8 inches tall and priced per digit. We do have other size numbers available, and can custom cut text in different font.

Q: Can you put my photograph on a shirt?

A: No. We currently do not offer Direct to Garment printing.  However if you’d like a simplified version in black and white, we can do screen printing for that and we will need the highest resolution possible of the photograph you’re wanting on a t-shirt, the better the quality, the better your shirt will look!

We are no longer able to do transfers.